Customer Care Information
Contact sales or customer services
To contact sales or customer service, email info@expansys-usa.com or call 1.309.834.0323 8:00am to 5:00pm Central, Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or email us. info@expansys-usa.com
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9:00am and 4:00pm CT M-F. Please call 1.309.834.0323 if you need to confirm an order is ready. Our collection point is eXpansys USA, 1702 GE Road, Unit 6, Bloomington, IL, 61704, USA.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact info@expansys-usa.com, or alternatively call 1.309.834.0323.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys-usa.com, or alternatively call 1.309.834.0323 please note that orders can not be cancelled after dispatch.
EXPANSYS Return Policy
To return products purchased from EXPANSYS USA please refer to the following steps to provide a hassle free process. First please fill out an EXPANSYS RMA request form which you may access below and send it to returnstatus@expansys-usa.com. An authorized RMA number is required for return. Any items returned without prior authorization will be refused, no exceptions.
When you return merchandise to EXPANSYS, you may receive either an exchange or refund for your product. Please note that replacements will only be issued after the original return has been received and tested and can only be issued for a product of the same model (substitutions and upgrades are not available).
Please note: Exchanges may not be made if a product is not longer available. At its discretion, EXPANSYS may refund the order value.
RETURN PERIOD
Please feel free to contact us to initiate your return within the allotted timeframe below:
15 days from the time of delivery on all consumer electronics (including but not limited to cell phones, tablets, laptops, Blu-Ray players, monitors, etc.).
30 days from time of delivery on all accessories (including but not limited to laptop and cell phones cases, cradles, charging docks, batteries, TV Mounts, etc.).
3 days from time of delivery on all B-Stock items (please report any defects or failures within 72 hours of receipt, beyond that all sales are final).
ITEMS INELIGIBLE FOR RETURN
All SIM cards
All Carrier prepaid SIM refill cards
All ePins (electronic SIM refill code)
Altered wire harness
Opened/altered screen protectors
Special order items such as the Parrot Zikmu speakers
Installed/opened Parrot Car kits and wire harnesses
InstallerNet services
All software (includes videogames)
Ink and paper refill cartridges
All Parrot AR Drones and accessories
IMPORTANT RESTOCKING FEES OF UP TO 25% WILL APPLY TO NON-DEFECTIVE PRODUCTS THAT ARE NOT RETURNED IN NEW AND UNOPENED CONDITION. EXPANSYS IS NOT RESPONSIBLE FOR ANY SHIPPING CHARGES INCURRED ON NON-DEFECTIVE RETURNS.*
*(Returned products that are not complete (i.e. missing accessories, owner manuals, etc.) can/will be subjected to greater restocking fees. all returns will be tested upon receipt to determine if specified issues can be replicated. 3rd party software failure does not constitue a defective unit. Please be sure to supply any set passwords and try to restore all settings back to "factory" prior to return. we cannot be held responsible for and personal information left on returned devices. Expansys reserves the right to refuse any return that has been damaged by the customer or is not accompanied by the original retail packaging).
EXPANSYS is not responsible for packages lost in transit for return. Please ship your return with a delivery confirmation or other means of tracking the delivery. Orders under $100 which received initial free shipping are not eligible for prepaid return shipping. ALL COD WILL BE REFUSED.
RETURNING FAULTY OR DAMAGED GOODS
EXPANSYS must test all returned product before we can issue a refund or exchange any products. This is necessary so that we are able to file claims on defective or damaged goods with the manufacturer or shipping company. If you receive a damaged shipment you must notify us within 72 hours in order to file a claim with the carrier.
Echanges - If you would like a new product sent out before your return is shipped to us, you may have a new order created. The original order will then be refunded after it has been tested by the returns department. Please note replacements are only made for the same model. Substitutions and upgrades are not available.
Those requiring a refund will receive a credit memo (via .pdf) once processed. EXPANSYS will refund the Credit Card, Paypal, or Amazon account for the amount issued on the credit memo (please note this credit memo is not an in-store credit). Please allow for up to 30 days for your refund; however we try as hard as possible to keep that timeframe within 5 business days whenever possible.
PROMOTIONAL ITEMS, BUNDLES, AND COUPONS
As a benefit to our customers, EXPANSYS occasionally offers promotional items and savings with a purchase, or enhanced savings on a bundle of items when they are purchased together.
When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if on your order you redeemed a coupon for $15 off an order equalling $50 or more in value, the $15 value of the coupon would be subtracted from the refund (this would be in addition to any aplicable restocking fees). When an item included as part of a promotional bundle is returned, the bundle discount is void and the value of the bundled discount will be applied to the refund.
WARRANTY REDEMPTION
Most products sold by EXPANSYS will be covered by a limited Manufacturer warranty and not by EXPANSYS. EXPANSYS does offer our customers waranty assistance on certain products (contact us for more details to see if your product is eligible). *****IMPORTANT***** Customer is responsible for all shipping costs both to and from EXPANSYS. EXPANSYS will only cover the costs of shipping the merchandise to the repair facility. Issuance of this repair RMA does not guarantee that the work will be done under warranty. It is up to the discretion of the manufacturer to determine what defects are covered. If you are directly responsible for any repair cost, we will provide a repair estimate immediately after that information has been transmitted to us. EXPANSYS will not cover any repair costs associated to your repair(s). It is always recommended that for the fastest possible turnaround time on your repairs that you try and deal directly with the manufacturers for faster resolution.
RMA Forms are available for download HERE
Please note that you MUST receive your RMA # from eXpansys prior to returning your product.
Manufacturer contact details are available below:
| Manufacturer | Telephone | Website/Email | |
| Acer | 1-800-571-2237 | http://www.acer.com | |
| ACTiSYS | 1-510-490-8024 | http://www.actisys.com/ | |
| AipTek | 1-949-585-9600 | http://www.aiptek.com/ | |
| Airo Wireless | 1 404 526 9700 | http://www.airowireless.com/ | |
| AKG | N/A (email only) | http://www.akg.com | |
| Aliph | 1-877-254-7426 | http://www.jawbone.com/ | |
| Altec Lansing | 1-800-258-3288 | http://www.alteclansing.com/ | |
| Aluratek | N/A (email only) | http://aluratek.com/ | |
| Ambicom | 1-408-321-0822 | http://www.ambicom.com/ | |
| AMD | 1-408-749-4000 | http://www.amd.com | |
| Apacer | N/A (email only) | http://www.apacer.com | |
| APC | 1-800-555-2725 | http://www.apc.com | |
| Apple | 1-800-694-7466 | http://www.apple.com/ | |
| Apricorn | 1-800-458-5448 | http://www.apricorn.com | |
| Aquapac | N/A (email only) | http://www.aquapac.net/ | |
| Archos | 1-800-503-6034 | http://www.archos.com | |
| Arkon | 1-800-841-0884 | http://www.arkon.com | |
| Asus | 1-888-678-3688 | http://usa.asus.com/ | |
| AT&T | 1-800-331-0500 | http://www.wireless.att.com | |
| Atek | 1-714-258-0100 | http://www.atek.com/ | |
| Audiovox | 1-631-231-7750 | http://www2.audiovox.com/ | |
| Awind | N/A (email only) | http://www.awindinc.com/ | |
| Baracoda | 1-212-557-4835 | http://www.baracoda.com/ | |
| Bebook | N/A (email only) | http://mybebook.com/ | |
| Belkin | 1-800-223-5546 | http://www.belkin.com/ | |
| BenQ | 1-949-255-9500 | http://www.benq.us/ | |
| Billion | 1-714-890-0877 | http://www.billion.com/ | |
| BlueAnt | N/A (email only) | http://www.myblueant.com/ | |
| BlueLounge | 1-626-564-2802 | http://www.bluelounge.com/ | |
| Bluetrek | N/A (email only) | http://www.bluetrek.com/ | |
| BodyGlove | 1-800-678-7873 | http://www.bodyglove.com/ | |
| Boostaroo | 1-800-800-4354 | http://www.boostaroo.com/ | |
| Brodit | N/A (email only) | http://www.brodit.com/ | |
| Buffalo Tech | 1-512-794-8533 | http://www.buffalotech.com/ | |
| Callpod | 1-800-951-2763 | http://www.callpod.com/ | |
| Canon | 1-800-828-4040 | http://www.canon.com | |
| Case Logic | 1-800-666-5780 | http://www.caselogic.com/ | |
| Case-Mate | 1-866-689-3432 | http://www.case-mate.com | |
| Casio | N/A (email only) | http://www.casio.com/ | |
| Celio | N/A (email only) | http://www.celiocorp.com/ | |
| Celluon | N/A (email only) | http://www.celluon.com/ | |
| Cisco | 1-800-553-2447 | http://www.cisco.com/ | |
| ClickFree | 1-866-680-0516 | http://www.clickfree.com/ | |
| CMS Products | 1-714-424-5520 | http://www.cmsproducts.com/ | |
| Cobra | 1-773-889-8870 | http://www.cobra.com/ | |
| Consumer Priority Serv. | 1-800-905-0443 | http://www.cpscentral.com/ | |
| Cooler Master | Email/Live Chat | http://www.coolermaster-usa.com/ | |
| Creative | N/A (email only) | http://us.store.creative.com/ | |
| D-Link | 1-800-326-1688 | http://www.dlink.com/ | |
| Data Robotics | 1-866-977-6268 | http://www.drobo.com/ | |
| Dicota | N/A (email only) | http://www.dicota.com/ | |
| DiFox | N/A (email only) | http://www.difox.com/ | |
| dreamGEAR | 1-877-777-3732 | http://www.dreamgear.net/ | |
| Dual Systems | 1-888-765-0347 | http://www.duel-systemsadapters.com/ | |
| Duracell | 1-800-551-2355 | http://www.duracell.com/ | |
| E&B Co. | N/A (email only) | http://www.ebcases.com/ | |
| Elan Digital Systems | N/A (email only) | http://www.elandigitalsystems.com/ | |
| Electronic Arts | N/A (email only) | http://www.ea.com/ | |
| EnGenius | 1-888-735-7888 | http://www.engeniustech.com/ | |
| Epson | N/A (email only) | http://www.epson.com/ | |
| Etymotic Research | 1-888-389-6684 | http://www.etymotic.com/ | |
| Free2move | 1-212-683-5552 | http://www.free2move.us/ | |
| Freecom | N/A (email only) | http://www.freecom.com/ | |
| Freedom Input | 1-704-257-4352 | http://www.freedominput.com/ | |
| Fuji film | 1-800-800-3854 | http://www.fujifilm.com/ | |
| Fujitsu | 1-901-259-5790 | http://www.fujitsu.com | |
| Garmin US | 1-800-800-1020 | http://www.garmin.com | |
| Gear4 | N/A (email only) | http://www.gear4.com/ | |
| Geniatech | N/A (email only) | http://www.geniatech.com/ | |
| Gigabyte | 1-626-854-9338 | http://www.gigabyte.us/ | |
| Gisteq | 1-714-255-9287 | http://www.gisteq.com/ | |
| GlobalSat | 1-626-968-4145 | http://www.usglobalsat.com | |
| Griffin tech | 1-800-208-5996 | http://www.griffintechnology.com/ | |
| Hahnel | N/A (email only) | http://www.hahnel.ie/ | |
| HannSpree | 1-888-808-6789 | http://global.hannspree.net/ | |
| Hantech Corp | N/A (email only) | http://hantech.ca/ | |
| Hauppauge | 1-631-434-3197 | http://www.hauppauge.com/ | |
| HFVT | 1-888-977-7331 | http://www.hfvt.com/ | |
| Hisense | 1-678-318-9074 | http://www.hisense-usa.com/ | |
| Hitachi | 1-800-448-2244 | http://www.hitachi.us/ | |
| Hewlett Packard | 1-800-474-6836 | http://www.hp.com | |
| HTC | 1-866-449-8358 | http://www.htc.com/ | |
| Huawei | N/A (email only) | http://www.huawei.com/ | |
| Hypertec | N/A (email only) | http://www.hypertec.co.uk/ | |
| i-mate | N/A (email only) | http://www.imate.com/ | |
| iGo | N/A (email only) | http://www.igo.com/ | |
| iHome | 1-800-288-2792 | http://www.ihomeaudio.com/ | |
| Incipio | 1-800-733-0088 | http://www.myincipio.com/ | |
| InFocus | 1-877-388-8360 | http://www.infocus.com/ | |
| Innpocket | N/A (email only) | http://www.innopocket.com/ | |
| Installer Net | N/A (email only) | http://www.installernet.com/ | |
| intel | 1-408-765-8080 | http://www.intel.com/ | |
| Interlink Electronics | 1805-484-8855 | http://www.interlinkelectronics.com/ | |
| IOGEAR | 1-866-946-4327 | http://www.iogear.com | |
| Iomega | N/A (email only) | http://go.iomega.com/ | |
| ioSafe | 1-888-984-6723x400 | http://www.iosafe.com/ | |
| Ipevo | 1-408-490-3085 | http://www.ipevo.com/ | |
| I.R.I.S | N/A (email only) | http://www.irislink.com/ | |
| i-River | 1-360-567-3599 | http://www.iriveramerica.com | |
| i-Skin | 1-416-924-9607 | http://www.iskin.com/ | |
| Jabra | 1-800-327-2230 | http://www.jabra.com | |
| Jaybird | 1-801-803-5705 | http://jaybirdgear.com | |
| Just Mobile | N/A (email only) | http://www.xtand.net/ | |
| JVC | 1-800-252-5722 | http://www.jvc.com/ | |
| jWIN Elcetronics | 1-866-807-5946 | http://www.jwin.com/ | |
| Kensington | 1-800-535-4242 | http://www.kensington.com | |
| Keyspan | 1-773-869-1234 | http://www.tripplite.com/en/lp/keyspan/ | |
| Kingston | 1-835-6575 | http://www.kingston.com | |
| Klear Screen | 1-800-505-5327 | http://www.klearscreen.com/ | |
| Kodak | 1-800-235-6325 | http://www.kodak.com/ | |
| Konica Minolta | N/A (email only) | www.konicaminolta.com | |
| Koss | 1-800-872-5677 | http://www.koss.com/ | |
| Krusell | N/A (email only) | http://www.krusell.se/ | |
| LaCie | N/A (email only) | http://www.lacie.com/ | |
| Lenovo | visit web for contact # | http://shop.lenovo.com/ | |
| Lexar | 1-510-413-1200 | http://www.lexar.com/ | |
| Leyio | N/A (email only) | http://www.leyio.com/ | |
| LG | 1-800-739-8896 | http://www.lg.com | |
| Linksys | 1-800-553-2447 | http://home.cisco.com | |
| LM Technologies | N/A (email only) | http://lm-technologies.com/ | |
| Logic3 | N/A (email only) | http://www.logic3.com/ | |
| Logitech | 1-702-269-3457 | http://www.logitech.com | |
| Lowepro | N/A (email only) | http://www.lowepro.com/ | |
| M-Audio | 1-626-633-9055 | http://www.m-audio.com/ | |
| Macally | 1-909-230-6888 | http://www.macally.com/ | |
| Mad Catz | 1-800-831-1442 | http://www.madcatz.com/ | |
| Magellan GPS | 1-866-339-0488 | http://www.magellangps.com | |
| Mapopolis | N/A (email only) | http://www.mobilitysite.com/ | |
| Marware | 1-954-927-6031 | http://www.marware.com/ | |
| Microsoft | 1-800-642-7676 | http://www.microsoft.com | |
| Microvision | 1-866-333-3542 | http://www.microvision.com/ | |
| Minoru | N/A (email only) | http://www.minoru3d.com/ | |
| MIO | 1-866-646-4477 | http://www.mio-tech.com | |
| Mobile Action | N/A (email only) | http://global.mobileaction.com | |
| MoGo | 1-508-318-5716 | http://www.newtonperipherals.com | |
| Motion Computing | 1-866-682-2538 | http://www.motioncomputing.com/ | |
| Motorola | 1-866-289-6686 | http://www.motorola.com | |
| Mr HandsFree | N/A (email only) | http://www.mrhandsfree.com/ | |
| MSI | 1-626-913-0828 | http://www.msi.com/ | |
| MWG | 1-888-301-5300 | http://www.ppctechs.com/ | |
| Navigon | N/A (email only) | http://www.navigon.com | |
| NavMan US | 1-866-962-8626 | http://www.navman.com | |
| Neat | 1-866-632-8732 | http://www.neatco.com/ | |
| Netgear | 1-408-907-8000 | http://www.netgear.com/ | |
| NewerTech | 1-815-308-7001 | http://www.newertech.com/ | |
| Nikon | 1-800-645-6687 | http://www.nikon.com | |
| Nintendo | 1-800-255-3700 | http://www.nintendo.com/ | |
| NLU Products | 1-801-495-3514 | http://www.nluproducts.com/ | |
| Nokia USA | 1-888-665-4228 | http://www.nokiausa.com | |
| Novatel Wireless | 1-888-888-9231 | http://www.novatelwireless.com | |
| OCZ Technology | 1-408-733-8400 | http://www.ocztechnology.com/ | |
| OKI | 1-800-654-3282 | http://www.okidata.com/ | |
| Olympus | N/A (email only) | http://www.olympusamerica.com/ | |
| Option | N/A (email only) | http://www.option.com/ | |
| Optoma | 1-408-383-3700 | http://www.optoma.com/ | |
| Oregon Scientific | N/A (email only) | http://www.oregonscientific.com/eng/ | |
| OtterBox | 1-888-695-8820 | http://www.otterbox.com/ | |
| Palm | 1-800-881-7256 | http://www.palm.com/us/ | |
| Panasonic | 1-800-211-7262 | http://www.panasonic.com | |
| Parrot | 877-972-7768 | http://www.parrot.com | |
| PC-Mobile | N/A (email only) | http://www.pc-mobile.net/ | |
| Pdair | 1-877-255-8766 | http://www.cases.com/ | |
| Pentax | 1-800-877-0155 | http://www.pentax.com | |
| Pharos | 1-888-742-7678 | http://www.pharosgps.com | |
| Philips | visit web for contact # | http://www.usa.philips.com/ | |
| Piel Frama | N/A (email only) | http://www.pielframa.com/ | |
| Pinnacle | 1-650-526-1600 | http://www.pinnaclesys.com/ | |
| Planon Systems | 1-888-507-3926 | http://www.planon.com | |
| Plantronics | 1-800-544-4660 | http://www.plantronics.com | |
| PogoPlug | N/A (email only) | http://www.pogoplug.com/ | |
| Polaroid | 1-800-765-2764 | http://www.polaroid.com/ | |
| Polycom | 1-800-765-9266 | http://www.polycom.com/ | |
| Popcorn Hour | N/A (email only) | http://www.popcornhour.com/onlinestore/ | |
| PPC Techs | 888-301-2595 | http://www.ppctechs.com | |
| Pretec | 1-510-440-0535 | http://www.pretec.com/ | |
| Proporta | N/A (email only) | http://www.proporta.com/ | |
| QNAP | Email/Live Chat | http://www.qnap.com/ | |
| RAM | 1-206-763-8361 | http://www.ram-mount.com/ | |
| Razer | visit web for contact # | http://www.razerzone.com/ | |
| RCA | N/A (email only) | http://home.rca.com/ | |
| RIM | 1-972-650-6126 | http://www.rim.com | |
| Roku | N/A (email only) | http://www.roku.com/ | |
| Samsung | 1-888-987-4357 | http://www.samsung.com | |
| Sandisk | 1-866-726-3475 | http://www.sandisk.com | |
| Scosche | 1-800-363-4490 X3 | http://www.scosche.com/ | |
| Seagate | 1-800-732-4283 | http://www.seagate.com/ | |
| Seidio | 1-832-204-1114 | http://www.seidio.com | |
| Sena Parani | N/A (email only) | http://www.sena.com/ | |
| Sennheiser | 1-860-434-9190 | http://www.sennheiserusa.com/home | |
| Sierra Wireless | 1-760-476-8700 | http://www.sierrawireless.com/ | |
| Sigma | 1-800-896-6858 | http://www.sigmaphoto.com/ | |
| Silex Technology | 1-866-765-8761 | http://www.silexamerica.com/ | |
| Simple Mobile | 1-877-878-7908 | http://www.mysimplemobile.com/ | |
| SiPix | N/A (email only) | http://www.sipix.com/ | |
| Sling Media | 1-650-293-8000 | http://www.slingmedia.com/ | |
| Smarteq | N/A (email only) | http://www.smarteq.se/ | |
| Smartwitness | N/A (email only) | http://www.smartwitness.com/ | |
| Smk Electronics | N/A (email only) | http://www.smkusa.com/ | |
| Socket US | 1-510-744-2700 | http://www.socketcom.com | |
| Sonim | 1-650-378-8100 | http://www.sonimtech.com/ | |
| Sony | visit web for contact # | http://www.sony.com | |
| Sony Ericsson | 1-866-766-9374 | http://www.sonyericsson.com | |
| Speakal | N/A (email only) | http://www.speakal.com/ | |
| Speck | 1-650-462-2040 | http://www.speckproducts.com/ | |
| Spectec | N/A (email only) | http://www.spectec.com.tw/ | |
| StarTech | 1-800-265-1844 | http://www.startech.com/ | |
| Steel Series | N/A (email only) | http://www.steelseries.com/ | |
| STM Bags | 1-858-391-0061 | http://www.stmbags.com/ | |
| Swann | 1-562-777-2551 | http://www.swannsecurity.com/ | |
| Sweex | N/A (email only) | http://www.sweex.com/ | |
| Swiss Travel Products | N/A (email only) | http://www.swisstravelproducts.com/ | |
| Switcheasy | N/A (email only) | http://www.switcheasy.com/ | |
| Symantec | visit web for contact # | http://www.symantec.com/index.jsp | |
| T-Mobile | 1-800-937-8997 | http://www.t-mobile.com | |
| Targus | 1-877-482-7487 | http://www.targus.com | |
| Tekkeon | 1-888-787-5888 | http://www.tekkeon.com/ | |
| TeleAdapt | N/A (email only) | http://www.teleadapt.com/ | |
| Terratec | visit web for contact # | http://www.terratec.net | |
| Texas Instruments | 1-972-644-5580 | http://www.ti.com/ | |
| THB Bury | N/A (email only) | http://www.bury.com/cws/de/ | |
| TomTom | 1-866-486-6866 | http://www.tomtom.com | |
| Top Global | 1-949-528-3898 | http://www.topglobalusa.com/ | |
| Toshiba | 1-800-457-7777 | http://www.toshiba.com | |
| Transcend | N/A (email only) | http://www.transcendusa.com/ | |
| TRENDnet | 1-310-961-5500 | http://www.trendnet.com/ | |
| Tripod Data Systems | 1-888-477-7516 | http://www.tdsway.com/ | |
| Tripp Lite | 1-773-869-1234 | http://www.tripplite.com/ | |
| Trust | N/A (email only) | http://www.trust.com/ | |
| Turtle Beach | 1-914-345-2255 | http://www.turtlebeach.com/ | |
| Uniross | 1-914-241-9510 | http://www.uniross.com/ | |
| US Robotics | visit web for contact # | http://www.usr.com/ | |
| V-Moda | N/A (email only) | http://www.v-moda.com/ | |
| Vivanco | N/A (email only) | http://www.vivanco.nl/ | |
| Vogels | 1-303-412-0399 | http://www.vogels.com/ | |
| Wacom | N/A (email only) | http://www.wacom.com/ | |
| Western Digital | N/A (email only) | http://www.wdc.com/ | |
| Wonpro | N/A (email only) | http://www.wonpro.com/ | |
| WowWee | N/A (email only) | http://www.wowwee.com/ | |
| Yoggie | N/A (email only) | http://www.yoggie.com/ | |
| Zip-Linq | 1-800-609-7550 | http://www.ziplinq.com/ | |
| Zoom | 1-617-423-1072 | http://www.zoomtel.com/ | |
| ZyXEL | N/A (email only) | http://us.zyxel.com/ | |
| If the manufacturer is not listed please email returns@expansys-usa.com or call 1.800.675.2638 | |||
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys-usa.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys-usa.com or call 1.800.675.2638.
