Customer Care Information
Contact sales or customer services
To contact sales or customer service, email info@expansys-usa.com or call 1.309.834.0323 6:00am Eastern to 5:00pm Pacific, Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or email us. info@expansys-usa.com
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9:00am and 4:00pm CT M-F. Please call 1.309.834.0323 if you need to confirm an order is ready. Our collection point is eXpansys USA, 902 IAA Drive, Suite 1-A, Bloomington, IL, 61701, USA.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys-usa.com, or alternatively call 1.309.834.0323.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys-usa.com, or alternatively call 1.309.834.0323 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
eXpansys must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company.
If your goods arrive defective or in a damaged state, email returns@expansys-usa.com with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged goods. You have 15 days to report defective goods. After 15 days, you MUST contact the manufacturer to redeem your warranty, please do not contact eXpansys.
Although eXpansys offers a 15 day return policy for most products, we are restricted from returning certain items ourselves. These items will be supported via the manufacturer warranty from the date of sale and include the following: Jabra, Jawbone, and Motorola. eXpansys will not accept returns on these items, except in the event of a damaged shipment claim.
Please note: We recommend that you test car kits before installation as they cannot be returned after installation. Please follow instructions carefully and read all safety information.
If you do not receive an e-mail response within 2 business days, you can email amo@expansys.com or call 1.309.934.0323 to report your case.
RMA Forms are available for download HERE
Please note that you MUST receive your RMA # from eXpansys prior to returning your product.
Manufacturer contact details are available below:
| Manufacturer | Telephone | Website/Email | |
| Ambicom | 1-408-321-0822 | http://www.ambicom.com / support@ambicom.com | |
| Apacer | N/A | http://www.apacer.com | |
| Apricorn | 1-800-458-5448 | http://www.apricorn.com | |
| Archos | 1-800-503-6034 | http://www.archos.com | |
| Arkon | 1-800-841-0884 | http://www.arkon.com | |
| Belkin | 1-800-223-5546 | http://www.belkin.com / techsupp@belkin.com | |
| Canary Wireless | N/A | http://www.canarywireless.com / service@canarywireless.com | |
| Canon | 800-828-4040 | http://www.canon.com | |
| Cardo | 1-800-488-0363 | http://www.cardowireless.com | |
| Cingular | 1-800-331-0500 | http://www.cingular.com | |
| Copilot/ALK Technologies | 1-888-872-8768 | http://www.alk.com | |
| Creative Labs | 1-800-998-1000 | http://www.creative.com | |
| D-Link | 1-877-453-5465 | http://www.dlink.com | |
| E-Ten | N/A | http://www.eten.com/support | |
| Fujitsu | 1-901-259-5790 | http://www.fujitsu.com / intlfujitsu@fujitsupc.com | |
| Garmin US | 1-800-800-1020 | http://www.garmin.com |
|
| GlobalSat | 1-626-968-4145 | http://www.usglobalsat.com | |
| Hewlett Packard | 1-800-474-6836 | http://www.hp.com | |
| i-Mate | N/A |
http://www.clubimate.com / support@clubimate.com | |
| i-River | 1-360-567-3599 | http://www.iriveramerica.com / support@iriveramerica.com | |
| IOGEAR | 1-866-946-4327 | http://www.iogear.com | |
| Jabra | 1-800-327-2230 | http://www.jabra.com |
|
| Kensington | 1-800-535-4242 | http://www.kensington.com | |
| Kingston | 1-835-6575 | http://www.kingston.com | |
| Logitech | 1-702-269-3457 | http://www.logitech.com | |
| Magellan GPS | 1-866-339-0488 | http://www.magellangps.com | |
| MIO | 1-866-MIO-4-GPS | http://www.mio-tech.com | |
| Mobility Electronics/iGo | 888-205-0093 | http://www.igo.com | |
| Motorola | 1-866-289-6686 | http://www.motorola.com | |
| NavMan US | 1-866-962-8626 | http://www.navman.com | |
| Neuros | 1-866-563-8767 | http://www.neurostechnology.com | |
| Nikon | 1-800-645-6687 | http://www.nikon.com | |
| Nokia USA | 1-888-665-4228 | http://www.nokiausa.com | |
| Novatel Wireless | 1-888-888-9231 | http://www.novatelwireless.com | |
| Olympus | 1-888-553-4448 | http://www.olympusamerica.com | |
| Option (Belgium) | +32 16 317 411 | http://www.option.com / info@option.com | |
| OQO | 1-877-676-6688 | http://www.oqo.com / support@oqo.com | |
| Otter Products | 888-695-8820 | http://www.otterbox.comL | |
| Palm | 1-800-881-7256 | http://www.palm.com | |
| Panasonic | 1-800-211-7262 | http://www.panasonic.com | |
| Parrot | 877-972-7768 | http://www.parrot.com / usa_support@parrot.biz | |
| Pentax | 1-800-877-0155 | http://www.pentax.com | |
| Pexagon | 1-203-453-7300 | http://www.pexagontech.com / support@pexagontech.com | |
| Pharos | 1-888-742-7678 | http://www.pharosgps.com | |
| Planon Systems | 1-888-507-3926 | http://www.planon.com / support@planon.com | |
| Plantronics | 1-800-544-4660 | http://www.plantronics.com | |
| PPC Techs | 888-301-2595 | http://www.ppctechs.com | |
| RIM | 1-972-650-6126 | http://www.rim.com | |
| Ruckus Wireless | 1-650-265-4200 | http://www.ruckuswireless.com | |
| Samsung | 1-888-987-4357 | http://www.samsung.com | |
| Sandisk | 1-866-726-3475 | http://www.sandisk.com | |
| Seidio | 1-832-204-1114 | http://www.seidio.com | |
| Shure | 1-800-257-4873 | http://www.shure.com / info@shure.com | |
| Socket US | 1-510-744-2700 | http://www.socketcom.com | |
| Sony Ericsson | 1-866-766-9374 | http://www.sonyericsson.com | |
| Sony VAIO Support | 1-888-476-6972 | http://www.sony.com | |
| Symbol Technologies | 1-866-416-8545 | http://www.symbol.com | |
| Targus | 1-877-482-7487 | http://www.targus.com | |
| T-Mobile | 1-800-937-8997 | http://www.t-mobile.com | |
| Think Outside | 1-408-297-5100 | http://www.thinkoutside.com | |
| TomTom | 1-866-486-6866 | http://www.tomtom.com | |
| Toshiba | 1-800-457-7777 | http://www.toshiba.com | |
| TrendNet | 1-866-845-3673 | http://www.trendnet.com | |
| Tripod/TDS Recon | 1-541-757-7254 | http://www.tdsway.com | |
| If the manufacturer is not listed please email returns@expansys-usa.com or call 1.800.675.2638 | |||
Returning unwanted / not faulty goods
If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, eXpansys will pay the shipping costs to fix the error. You have 3 days from the arrival of the package to report this. E-mail returns@expansys-usa.com with the order number and a brief explanation of the situation. You will be e-mailed further instructions.
If the goods are NOT defective and you wish to return them you have 15 days from when the package arrives to return the goods for an 80% refund. You will need to email returns@expansys-usa.com. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded delivery costs. Any returned software that has been opened will be charged a 25% restocking fee.
If you do not receive an e-mail response within 2 business days, you can email us-returnstatus@expansys-usa.com or call 1.800.675.2638 to report your case.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys-usa.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys-usa.com or call 1.800.675.2638.
