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Echo issues?

Posted: 15:48 06 Apr 06 #1
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
Hello all,

The headset I received from expansys has echo problems. The caller could hear himself repeated on the other end. To further test the echo problem, I recorded myself using the headset on my computer. Then I played back the recording through the headset (to simulate the other person on the line talking), while simultenously recording a new recording. In the new (second) recording, I could clearly hear the playback. It seems like the headset's mic is picking up the speaker.

I talked to a rep in V Three in Singapore and was told that there has been some customers over there that had complained about echoes. But apparently it is rare. So it is a possiblity that it is a minor defect. They dealt with it case by case basis on their service center. Since we don't have the luxury here, the forum is all I've got.

Can anyone test their headset and see if the have the echo problem? Any feedback is deeply appreciated. Thank you.
Posted: 16:42 06 Apr 06 #2
  • Alisha Chen
  • 124 Posts
  • Alisha Chen
  • Join Date: 14 February 2006
  • Occupation: Product Manager
Hi,

I have tested the V Three BTH-08 headset before, it didn't seem to give me the echo problem. I reckon this problem occurred to the particular batch of the stock, yes, I would say it can be regarded as a technical defection. I'll refer this audio issue with V Three. Thanks for sharing your experience with us and hopefully we got other users' input on this shortly.
Posted: 00:23 07 Apr 06 #3
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
Thank you for your reply, Alisha. I really do hope it is just an isolated problem with the batch because I really do like the headset and was planning on keeping it. Just FYI, this is the batch that just came in within the last week (late March/early April) or so.

Did you tested the recent batch? I have a replacement on the way, but looking at the stock status, it will take 2 weeks or so. If I get another one that the echo again, can it be returned for a full refund? Would that be considered a defect? Thanks again for your time.
Posted: 18:19 10 Apr 06 #4
  • Alisha Chen
  • 124 Posts
  • Alisha Chen
  • Join Date: 14 February 2006
  • Occupation: Product Manager
The product I tested was the prototype sample, I didn't test the finished goods.
I would hope someone else would share their experience with us, it looks like no one else has fedback to me regarding the echo problem.
There will be a new batch of the stock coming in a few weeks. As if the replacement headet got the echo again, I suppose you reserve the right to return the product within 21 days if you are not satisfied with the product, but the returned product has to be in sellable condition(please refer to the website for details http://www.expansys.com/customerservice.asp#returnfaulty).
Good luck to your replacement! I hope it won't have the echo problem.
Posted: 19:20 11 Apr 06 #5
  • d-dub
  • 4 Posts
  • Join Date: 11 April 2006
  • Occupation: President
I have had the headset for three weeks. I have not had a single headset problem but can not get the caller name to show up with the caller id and I have been unable to view the phone book. I have a Treo 650. Also in some situations the audio is great and in other situations it is not as good as my previous bluetooth.
Posted: 22:15 11 Apr 06 #6
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
Someone had mentioned in another forum that you need to pair your headset as "hands-free" instead of headset profile before the name will show up. This is pure speculation. When I tried it with my Nokia 6310i, the number came up, and I was quite impressed! On my Qtek9100, I can only pair the bth-8 as headset and not hands-free.
Posted: 23:29 11 Apr 06 #7
  • d-dub
  • 4 Posts
  • Join Date: 11 April 2006
  • Occupation: President
I am going to give it a try and I will post what happens later.
Posted: 00:48 12 Apr 06 #8
  • d-dub
  • 4 Posts
  • Join Date: 11 April 2006
  • Occupation: President
No that cant be right because when you pair the device with the handset the option is handsfree and after you enter the code 0000 then you can only choose between headset and car it. When you choose car kit nothing happens and when you choose headset then you get the callers phone number but not the name and I have still been unable to get the phone book. So that is a major issue too.
Posted: 01:12 12 Apr 06 #9
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
There's really no way to force your device to connect to bth-8 in a specific profile afaik.. Back in the old days of the Jabra BT250, there's a specific sequency of hardware button press that enables pairing as "hands-free" instead of "headset" profile. I believe it is the volume up button with the call button pressed simultenously on the BT-250. See page 6 of the pdf (item no. 13) http://www.jabra.com/NR/rdonlyres/3DD38B1B-72A7-4FDF-B5DF-C0A863E761D4/0/NA_FreeSpeak250_Manual.pdf

This allows the headset to be connected as "hands-free" mode. As to whether the bth-8 have this specific pairing sequence, I do not know.
Posted: 01:15 12 Apr 06 #10
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
A quick update on my observation. I saw on my Nokia 6310i that when I did the hands-free pairing sequence for my BT-250, the icon showed up on the phone as a little car icon, probably denoting car profile. When I just do the normal pairing process (as in regular headset mode), it showed up as a headset icon.

Try pairing as a car profile and see if it works.
Posted: 01:30 12 Apr 06 #11
  • d-dub
  • 4 Posts
  • Join Date: 11 April 2006
  • Occupation: President
No dice man the car thing makes the whole process null and void. I am going to call singapore to see what the deal is.
Posted: 01:59 12 Apr 06 #12
  • sooby77
  • 6 Posts
  • Join Date: 6 April 2006
Good luck and keep us updated. By the way, I checked out the BT profile specs. Only the handsfree profile is able to send caller ID information to the headset. Headset profile does not have this ability. I just did a quick google and was brought to the official BT specs page.
Posted: 13:36 19 Apr 06 #13
  • vipsharma
  • 2 Posts
  • Join Date: 19 April 2006
  • Occupation: Solutions Architect
Hello people, I picked up the headset today and cant get the phone book to display. If I make a phone call the number is displayed, but the all the claims regarding the device's ability to pull names from your phone seem to be untrue. In fact I am hoping that someone has managed to figure this out. If someone has managed to do this - please share with the rest of us.

Thanks
Posted: 16:41 19 Apr 06 #14
  • vipsharma
  • 2 Posts
  • Join Date: 19 April 2006
  • Occupation: Solutions Architect
Hello,
I was looking around for information on why the phone book feature didnt work and found an article stating that the feature works with only Sony.E and Moto.

If anyone knows otherwise, please share.

Thanks
Posted: 19:08 01 Jun 06 #15
  • chanandler
  • 5 Posts
  • Join Date: 1 June 2006
  • Occupation: Technical Architect
  • Location: UK
Mine was received today and here are my initial thoughts on it:

1. The packaging is nothing like what is shown on the official web site and is instead cheap and nasty (and incidentally dented as it was sent to me in a jiffy bag!!!!!)

2. It feels very light (a good thing) and the small OLED screen is excellent. Charging it took about 2 hours and although it seemed a bit odd to have an adapter for the power (just another thing to lose that will render the headset useless) it seems to work OK.

3. I paired it up to my XDA Exec which was very easy and no problems were encountered. I can browse through the phonebook (although it is very, very, very slow and there is a delay of 3 or 4 seconds as it scrolls to the next entry) and for some reason the name just appears for a second and then disappears!

4. Comfort wise it is awful. There is no way that this will sit in my ear (and yes, I have tried all of the different 'o' rings) as it is just too big and it sticks out too far. You get an adapter that goes in the same hole as the charger but mine only goes in one way (so I can only wear it on the right ear) and does not 'click' or secure itself in any way so after about 20 minutes it just falls out and the headset drops. Also, the ear adapter itself if cheap and quite sharp and my ear hurts after the hour long drive home!

So in summary, it looks nice and appears to do what the manufacturers claim (although slowly) but it is uncomfortable to wear and a bit cheap and plasticky. Not at all the impression you get when looking at it on the www.v-three.com website. The packaging is awful and they should have just put it in a small box instead of trying to make it look expensive because they have failed miserably.

I actually wish that I had bought that tiny Jabra headset now, it may not have a screen but it looks well made and comfortable to wear. But then again, so did this one!

My search for a comfortable, well designed and made bluetooth headset goes on!
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