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Really disappointing...
I was excited to receive one of these units but am really disappointed to be returning it. I'm even more disappointed by the protracted period I am being asked to wait before Expansys will issue me with an RMA number to allow me to do so. In the hope that someone senior & responsible in Expansys reads these forums, please, please help an existing customer who has recommended you to others return something that is a) defective and b) doesn't meet their needs - before they go on holiday?! You have at least two emails from me explaining the issues and I have completed the RMA request form and returned it, I've explained that I would appreciate the return being fast-tracked as I am about to go away for 2 weeks. I've jumped through your hoops, please return the favour by making sure I get this today. Thanks in advance |
Posted 09:00 16 Aug 06 by bogstomper
Credit where its due, I now have an RMA number. Thanks Expansys. |
Would be nice if i could have one now please - RMA form has been sent - why no communication back Expansys?.... |
You are probably in line, the returns department issuing RMA's do not read/communicate through the forum. If in doubt call the sales line on 0161 868 0868 and they should be able to give you an update. Kind Regards Keith |
After a 2 day wait I've just this minute received an RMA for the return of my TyTN for replacement due to the sticky back key problem I posted about elsewhere now I'm in two minds as the leadtime for new units to arrive at Expansys is quite long and I feel the problem might be fixing itself as I use the button more, but I won't know for a few more days... what to do... what to do...? how long do I have from issue of RMA to return the device? I don't want to waste your time or mine if I can help it ...Unless I am very much mistaken! |
You have 21 days from receiving the device if you want a replacement, after this it will go off for repair. Regards Keith http://www.expansys.com/terms.asp |
thanks for the confirmation. I was aware of the standard return rules but wasn't sure if they applied once an RMA was issued. In this case its worth me hanging onto it until closer to you getting new stock in case it fixes itself. I'll be very happy if it does that as everything else seems great (and a good improvement over my old k-jam if anyone is thinking of upgrading! :-) ...Unless I am very much mistaken! |
Just heard back from Expansys and apparently this issue could be because of "Customer Neglect" and as such i am expected to wait whilst the phone is sent to the manufacturer to check that this is not the case... Is this standard practise for Expansys to use this tactic to try to avoid people making use of their 21day return policy? I would have thought that considering how quickly this issue was reported after the arrival of the phone and the number of people that are experiencing similar issues with their handsets that this would not be the way Expansys would be handling the issues with these brand new and very expensive handsets... Any feedback from Expansys appreciated. |
I've used the 21 day return only once in all the years I've been buying from Expansys (I think the SE T68 was my first purchase when it first came out) and there was no issue there. However I was a little put off returning it when customer neglect was mentioned in the RMA request phone call I made for a problem that HTC had already confirmed to me was a known issue. I guess this is partly why I am hanging onto the TyTN until the last moment in the hope it will "wear in" and the problem will solve itself. The trouble with these customer neglect claims is that its out of the customers control once that decision is made depsite the fact that I buy my gadgets with the prior knowledge that most of them are purely for me to check out and sell on, hence I take the utmost care with them (to the extent that my wife complains that I take more care of them than I do her!) However, my experience with Expansys in all these years of purchasing regularly is that they are being business concious of people damaging their products and then trying to claim a full refund, rather than trying to rip people off, so I'd say that if you are genuine, do not be concerned about returning a truly defective product ...Unless I am very much mistaken! |
last week I asked "how long do I have from issue of RMA to return the device?" and the reply here was "You have 21 days from receiving the device if you want a replacement, after this it will go off for repair." fortunstely I noticed yesterday that the RMA form says the RMA number is only vaild for 7 days which for me means it expires tomorrow, so I've sent you my TyTN for replacement today :-) Its a great device (I'm keeping that rather than the P990) but I just can't live with that sticky "back" key unfortunately |
Darkness25, Get over it. I've spoken to my mate in the returns department and he has informed me that it because the phone was not faulty and that you had ripped the box. -------------------------------------- I'm in your base killing your doods! |
Is it Expansys' policy for employees to openly discuss details of customers' business transactions with their "mates"? |
Id hardly call this discussing details of a customers business transaction. I merely spoke to him to clarify the details of the return in question to get the matter cleared up on here. -------------------------------------- I'm in your base killing your doods! |
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