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TOM TOM HOME

Posted: 21:17 12 Dec 06 #1
  • ianjayne
  • 27 Posts
  • ianjayne
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TOM TOM HOME (TTH)

Anyone had a problem recently (re) installing new maps via TTH?
I have a TTG 300.
I had US SE Region maps plus CH AT DE + major roads in WE on my 2 GB card. All working perfectly. TOM TOM said there was map updates. I was ok with the CH AT DE + WE maps but my US and GB maps were said to be out of date. I paid for and downloaded the latest GB IE + major roads in WE and the US update but got to about 50% installation progress then got the message - in both instances "an error occurred while writing to this file:- "G:UK and IE plus majors roads of WE (same on the US SE or GB IE plus major roads in WE) \cline.dat" To clear the card I removed all files to start with a clean slate as it were. Whilst reinstalling the DE AT CH + major roads in WE file it got to to 4% installation progress when I got a similar message "an error.... concluding in the text ....:\cnode.dat"

What does ''cline'' and ''cnode'' mean?

Any advice or help will be appreciated please.

I have asked TOM TOM to advise on this and in their usual useless non-reactive way (and I agree with other threads they should dismiss ALL their techies) I have had no advice whatsoever.

I would add my original TOM TOM GO 300 software using my GB maps is working perfectly (I kept a back up on other cards) I suspect there is some error (s) in the TOM TOM HOME upgade sent out recently but I don't know for sure. If only Tom Tom would reply it would help. But with their usual ''head in the sand'' conduct I find them reprehensible.
Posted: 21:58 12 Dec 06 #2
  • Wishlist
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So, lots of questions at once. Between us we might get you there. Where to start?
Hmm Well cline and cnode dat files definitely (well I think so!) need to be there in the map folder. Sounds like you have a whole heap of maps on your card. How much space do you have left? When you formatted it did you use a card reader? There’s your starter for 10.



:::::::::::::::::::::::::::::::::::::::

130,000 miles without being lost once! Rough calcs means that the Go saved me about 1,125 wuids of fuel / running costs so far!
Posted: 09:04 13 Dec 06 #3
  • rutland
  • 7 Posts
  • Join Date: 5 February 2006
I have exactly the same problem, I thought I was on my own! I used to get a blowout on cline, but now it is cname. I reproduce below mu correspondence with Tomtom.
***************************
Customer (Richard Woollacott) 12/12/2006 08.58 PM
Further to my earlier message, I have been doing some experimentation. I opened the cabinet file and extracted the files cline.dat and cname.dat to the desktop. I then tried to copy cname.dat to the sd card but I got an error message reading: Cannot copy cname. The request could not be performed because of an I/O device error.

I then copied cline.dat (a much bigger file) without problem. This seems to confirm that there is something strange about cname.dat .

Customer (Richard Woollacott) 12/12/2006 08.20 PM
I did what you suggested, but a copy failure at the same place and on the same file resulted.

I am sorry, it is neither of the things you suggest. So far as the SD card is concerned, I have tried it on two different cards which behave in exactly the same way. So far as the download is concerned, I have downloaded it at least 6 times with the same result. ARE YOU QUITE CERTAIN THAT CNAME.DAT FILE IS OK?

A question I asked before but was not answered was could I install to a SD card without using Home and if so how? Another question I have also asked without an answer is anyone else having a similar problem?

Response (Jim H. (UK)) 12/12/2006 03.03 PM
Dear Mr Woollacott,

Thank you for your reply. This could either be an SD card fault or a cab-file error during the orignal download. Please connect the GO to the PC, and then exit TomTom HOME completely. Go to My Computer and open up the drive that TomTom is stored on, and open and browse the contents of the SD card. Right-click on the SD-card drive > Properties > Tools > Error checking > Check Now > Enable both options and press on start. After this, please open TomTom Home and try to install the map again.
With best regards,

The TomTom Customer Support Team

Customer (Richard Woollacott) 11/12/2006 09.32 AM
Many thanks for your so prompt reply. The information you need is:
It is a CCL computer fitted with an Athlon 64 3000+ 2.00GHz chip and 1GB of DDR memory. I am running Windows XP Home Ver2002 with Service Pack 2. I am using IE7 and my connection speed is supposed to be 8MB but is usually about 6MB. I am using Zone Alarm fire wall, and in case it is useful AVG virus checker.

The Home information is:
* Computer info:

Operating system: Windows XP (build 2600, Service Pack 2)
Free memory: 590831616 bytes
User home directory: "C:\Documents and Settings\Richard Woollacott"
Home volume space: 58895 / 78159 MB
Temporary directory: "C:\DOCUME~1\RICHAR~1\LOCALS~1\Temp\"
Temp volume space: 58895 / 78159 MB
Install directory: "C:\Program Files\TomTom HOME\"
Install volume space: 58895 / 78159 MB
External volume devices
OS login name: "Richard Woollacott"
Host name: "Fred"
Date and time: 2006-12-11 09:24:28

* HOME info:

HOME Version: 1.3.308
Language: en_GB
Connection state: logging in as "rwoollacott@gmail.com"
Loaded device dll: none

* Connected device: none

* Backup info:

GO Backup ''15/7/06'' @ 20060815 1633, 466 MB
GO Backup ''pre 6.5'' @ 20061104 1520, 467 MB [Current]

* Run-time variables:

sDeviceCode = ""
sDeviceMUID = ""
sDeviceType = ""
sLastConnectedDevice = "go300"
sLoginType = "User"
sUsername = "rwoollacott@gmail.com"
sSessionId = ""
sBrowserComponentType = "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)"
sFlashVersion = "8"
sSoftwareVersion = ""

* Number of outstanding timers
Posted: 09:09 13 Dec 06 #4
  • rutland
  • 7 Posts
  • Join Date: 5 February 2006
My reply was perhaps too big, and the bit below was omitted when I posted!

Dear Mr Woollacott,

Thank you for updating us on this situation We would like to find out some further detatails from you so we can look further into a solution:
- Which model PC are you using and which version of Windows are you running?
- Please can you let us know your Home configuration details (check in home, help, configuration info)?
- Which internet browser do you use and what is the connection speed?
- Are you running any firewalls, and which brand are you using?

With best regards,

The TomTom Customer Support Team

Customer (Richard Woollacott) 10/12/2006 06.50 PM
Further to my earlier message, I have spent most of the weekend trying to install the map. I bought a 1gb card in case it was a space problem, I have downloaded it a couple more times, deleted Home and reinstalled it, tried a different USB cable, reinstalled the USB driver for the motherboard, but have still been unsuccessful. Now, it is installing further, reaching 86% but failing now on cname.dat.

I tried extracting the cabinet file to another directory on my HD and copying the files across to the Tomtom from there, but it again fails on cname.dat. I have tried the manual copying with and without the firmware installed and copying cname.dat first or last, but the copying of that file still fails.

I am now without any hair and have run out of ideas! Any suggestions please.

Customer (Richard Woollacott) 07/12/2006 01.25 PM
All this and more! On the instructions of your man Jim I formatted the sd card and tried again. I have also downloaded the file from your site again and still installation blows out at 49% on file cline.dat. I have tried installation after and also before installing the firmware on the sd card. Is there any way perhaps of installing without using Home?

Response (Jim H. (UK)) 07/12/2006 12.22 PM
Dear Mr Woollacott,

In reference to your recent call, please can you firstly ensure that you have made a full backup of your Go 300, then delete the map via TomTom Home. When deleted, please try and download again - let us know if you still have problems.

With best regards,

The TomTom Customer Support Team


Contact Information

***************************
I am using an empty 1gb card that has been formatted in the Tomtom 300. I have also tried using a 512mb card which previously held UK and France+ perfectly. Help please!
Posted: 11:08 13 Dec 06 #5
  • ianjayne
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  • ianjayne
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TOM TOM HOME
Richard
Thanks for that, you will note the advice from the previous thread, I am looking at all this (and have prior to coming to Expansys for help) but still no reply from TOM TOM. I think they have a problem with their software here.
To answer both replies, I have about 1.3 GB free on my 2 GB card but it was not formatted in a reader, however, it did have US and DE AT CH maps installed on it and running happily on latest 6.5 Tom TOM Application before I downloaded this new ''GB and IE major roads in WE map''.
I have had previous experiences with TOM tOM Customer (lack of) Support. All useless and eventually the previous errors relating to corrupted voice files and more were in their OWN data being corrupted initally!
I rather think and I have concluded the advice from TOM TOM equates to about as much use as a chocolate fire gaurd!
Keep me informed and I will do for you likewise.
My next step is to restore an old back up of which I have 3.

Regards


Ian
Posted: 13:08 13 Dec 06 #6
  • ianjayne
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  • ianjayne
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TOM TOM HOME

Richard

I have tried all you were advised to do by TOM TOM and it all failed to resolve the problem inc. the check disc function. (We had tried most of this previously anyway but I''m willing give anything a go)

I got failures as follows after unpacking ok and all during installation:-

EU maps (DE AT CH & WE major roads) failed at 4% with the error - ''\cnode.dat''
UK IE and WE major road maps failed at 60% with the error - ''\cline.dat''
US SE reg maps failed at 54% with the error code ''\cline.dat''

I can''t conceivably even begin to think that both you and I have had the same error on our computers or devices for that matter at the same time and date more or less which is related to those items.

The only ''commonality'' here is the TOM TOM Software downloads via TOM TOM HOME which is why I entitled my thread as such.

I still await TOM TOM coming back to me and being honest for a change and admitting their fault here. Their silence is deafening. Someone there must be watching this thread, come on TOM TOM Customer Services - Cough it up! OR do I telephone you OR do I make it MORE public, its not the first time it has been called ''dire'' in the press, nice devices but rubbish after care.
Posted: 21:26 16 Dec 06 #7
  • ianjayne
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TOM TOM HOME
My latest from TOM TOM was I called (15 DEC) as I had no more response to my question (as above) I got hold of ''someone'' who told me my question had not been answered as it would be in the ''inbox'' of the person who had dealt previously (to no avail). In the interim I was told to download voices and colours to see if they installed. I did this without any problem.
I now have to ''wait'' until that person returns to desk for a more positve answer.
I find this reprehensible
But what if this person doesn''t come back to work for a myriad of reasons?!!
The mind boggles.
This company do not deserve the custom. I need an answer not procastination.
Posted: 10:00 20 Dec 06 #8
  • ianjayne
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TOM TOM HOME

To all frustrated TOM TOM HOME USERS (and there are many it seems)

A lady at TOM TOM told me to take my unit to another computor running on good software /operating system and a VERY high speed connex. (My kit is MS W XP Proff via a 2Meg BB connex with a Motorola Modem from Telewest. (I would have thought that was good enough - not so it seems) She assured me that was very likley to be the problem. Full of doubt I took my TTG to my daughters PC running on MS W XP Home Proff via a NTL 10 Mb connection (I dont know what the modem is)

I was able to immediately install my US SE reg and DE CH AT and maps of WE major roads straight the way although the new GB IE and major roads of WE Europe failled initally refusing to install the \cline.dat file but on the second try it too installed. All is running well.

It seems to me that Tom Tom HOME requires a VERY fast download connection for maps/large data files such as ''cnode.dat'' ''cname.dat'' ''ciline.dat'' not just to download the stuff but install it too. My previous succesful installations have been performed using the old TOM TOM PLUS SW method. Rightly or wrongly TOM TOM HOME needs some fine tuning - not everyone has a 10 MB BB connection?????!!!!

Posted: 10:18 20 Dec 06 #9
  • dirtyweeraincloud
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  • dirtyweeraincloud
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The speed of broadband is usually quoted in terms of its maximum downstream speed. This is measured in either megabits per second (Mb) or kilobits per second (kbps). So, for example, ''2Mb broadband'' has a downstream speed of up to 2Mb and an upstream speed of up to 250kbps.

Downstream means when content comes from the internet to your computer, e.g. viewing web pages or downloading music. Upstream is when data goes the other way, e.g. when you are sending email.

Note that the speed quoted is the maximum broadband speed your telephone line will physically support. But the actual speeds you will experience are determined by a number of factors, such as your distance from the exchange (i.e. the length of the line from the exchange to your house), the speed of your computer and the quality and length of any telephone extension cables in your home.

The speed with which you can surf the internet will also depend on factors such as the number of other users online at the time and the overall usage across the internet.

The BT voyager 2100 is the cause of the problem.
I use the BT voyager 2091 with no problem.
Posted: 10:46 20 Dec 06 #10
  • ianjayne
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TOM TOM HOME

Noted thanks - I know that. I dont use BT nor their Voyger - I have a 2 MB conne via Teelwest, I used NTLs'' 10 mb connex to succeed.
Currently I have 2231.91 DL and 272.5 (always an app factor of 8:1)
viz http://specials.zdnet.co.uk/misc/band-test/speedtest500.html
Posted: 10:53 20 Dec 06 #11
  • conroyd
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I find this a bit hard to believe. The UK is quite advanced in it''s adoption of ADLS, and there are man countries in the EU that still rely on dialup with speeds of 56k.

Unless you work in Education where you get 154MB internet access, it''s also not uncommon for many corporations to have a 1 or 2 MB connection, or to make 1 or 2 MB of the 10 they have available for HTTP.

I can''t believe that TT Home needs more that 2MB to work, that''s insane.

Out of interest, why do you start every post with TOM TOM HOME ?
Posted: 11:25 20 Dec 06 #12
  • dirtyweeraincloud
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I`ve got a box of paper clips and I`ve never used them for paper.

How odd!
Posted: 11:36 20 Dec 06 #13
  • ba9rn
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"Out of interest, why do you start every post with TOM TOM HOME ?"

Sorry con, you're wrong there! He started the first post with "TOM TOM HOME (TTH)" :)
Posted: 11:49 20 Dec 06 #14
  • ianjayne
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I''ve took TTH out now - happy?

I too find it quite bizarre. As you say some offices run inc. my sons with 1 Mb for 16 employess.

Clearly the lady at TT knew there was a problem ass. with TTH and line speeds - so why don''t they come up front with it -tell us at the outset instead of suggesting all sorts of ''other reasons'' the downloads are problematic as is quite obvious reading some other threads????
Posted: 14:23 21 Dec 06 #15
  • rutland
  • 7 Posts
  • Join Date: 5 February 2006
The connection speed suggestion they have made is quite wrong. I can download the UK & IE plus map but cannot install it on my computer which has a connection speed of about 6MB. I went to a friends computer with a 2MB connection and successfully downloaded (slow,slow!) the files and installed them to a SD card - and it works!

What I cannot do now however is restore a backup I made of it to another SD card - it blows out on the cname.dat file. I have tried the restore process using Home and also by making a copy of the SD card using Explorer with identical results. It seems therefore that for some reason my computer does not like cname.dat. I await ideas from Tomtom
Posted: 16:18 21 Dec 06 #16
  • jolly roger
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On my Go 300 the cname.dat is over 14MB , maybe there is not enough room in your computers memory cache or a large enough swap file size on your harddrive and you are getting a buffer overrun ?
Posted: 16:38 21 Dec 06 #17
  • ianjayne
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This was set to ''automatic'' and in any case as an option as an experiment we expanded it to 760MB.
Posted: 16:40 21 Dec 06 #18
  • rutland
  • 7 Posts
  • Join Date: 5 February 2006
Thanks for the suggestion, but I have plenty of both. In fact it copies cline.dat which is much bigger (124MB) without any trouble. I can copy it within my HD without problem, it is only when I attempt to feed it into my Tomtom that I get a problem.
Posted: 16:52 21 Dec 06 #19
  • jolly roger
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rutland :

try copying all the small files together but leave the large files alone, then copy the big files one at a time, could still be buffer issues, either the USB port , tomtom interface or the card itself ?
Posted: 17:04 21 Dec 06 #20
  • ianjayne
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I think you may be getting nearer, I was able copy all the files, it was the installation that caused the problems. The first two map files - US SE Region and DE CH AT & major roads ... were ok. It was the UK an IE map that hiccupped. I had to install it alone then it worked. Even so this should not happen (and did not with the TOM tOM PLUS applacation its only since TOM TOM HOME has been launched problems like this have occurred suggesting there is a problem with this software and TOM TOM shuuld get their act together to resolve it
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